Fidelity Bank Plc commissioned the Emperors at EOC to provide a comprehensive and consolidated website redesign solution that would enable the bank stay spanking fresh & innovative, increase competitive advantage online, manage evolving customer expectations stemming from their recent rebrand and repositioning exercise. The website was to focus on ensuring that customers could access all they needed from the bank’s website easily, hereby reducing bounce rate and give a whole new feel to the bank’s brand.The project involved the redesign and development of all their business offerings from, Personal banking, SME banking, Corporate banking, Private banking to their corporate social responsibility efforts.
There was a lot of fragmentation, no unifying web experience that truly represents the banks upward growth for it’s visitors. Customers were no longer enjoying the web experience. The bank wanted to introduce freshness into it’s online experience. From user test carried out we found out 4 major limiting factors.
Slow speed: 16.2 sec Best-in-class webpages should become interactive within 5.3 seconds. Visitors always abandon slow site, reducing conversions and sales.
Mobile responsiveness: 20/30 The current website is not fully responsive. Visitors might find it difficult to locate key actions.
Security: 5/10 The website is HTTP secured, which gives visitors confidence about safety. However, JavaScript libraries are not secured. Intruders can exploit outdated JavaScript libraries.
Poor UI/UX: 5/10 The interface is currently outdated, as Fidelity Bank’s product offerings grow a lot of content and interaction becomes obsolete.
Target Audience
THE GENERAL PUBLIC
Youthful entrepreneurs Males and female living in Nigeria who are between the ages of 16 and 65 years (predominantly youths)
ENTREPRENEURS
Small business owners in Nigeria, consisting mostly of the youth entrepreneurship market.
We developed a fully responsive website design that has not only gone to solve the problem of fragmentation but created a unique experience for users.
Quality Assurance was done to ensure a consistent approach across the over 100 pages on all device and browser. Using BrowserStack, we emulated the site on real devices. Knowing that our users were 73% in Chrome, 12% in Safari, 9% in Firefox, 4% in IE, and 1% in Edge, we prioritized fixes according to audience size and criticality.
After a successful launch the entire team was on standby to give support all round the year, we maintained the site structure, design and codes.
